Returns & Complaints

Do you have questions, returns or a complaint in relation to a dormakaba product that you purchased from a specialist retailer?

The retailer that supplied you with the product will be your contact in these cases too. Please contact the sales partner responsible for your product purchase.

For the sales partner

of dormakaba commercial products in the following areas:

  • Door closing technology
  • Security technology (SVP/M-SVP locks)
  • Escape route security
  • Swing door drives
  • Glass fittings

Would you like to return a dormakaba product that you purchased from us directly? Or maybe you have questions about a product, or would like to submit a complaint or report a fault? We would be happy to help you in these cases too. To ensure that we can send a return to the right place and process this as quickly as possible for you, we need you to provide us with all the necessary details in writing first of all. The form provided here is a very simple way of doing this and will help you to ensure that no important information is forgotten. Once we have received the form, you can expect to hear back from us within two working days.

Click here for DHW - E-RETURNS 

Alternatively, you can also send an email with your contact details, the article number and quantity, the purchase date and reason for return, as well as the delivery note and/or order number if possible, to

Please refer to our terms and conditions.