Lost your key? This guideline will tell you what to do.
A key chain often has a lot of keys on it that open all kinds of doors. Doors for your office, leisure facilities or your home. Depending on which key you have lost, it can be a very urgent problem. Our guideline will help you in any case.
Who you can contact
Getting a spare/replacement key
If you own a dormakaba (formerly Kaba) lock system, you can order a new key at any time from a dormakaba partner. Here you will find a dormakaba partner near you.
Fundservice Schweiz (Swiss lost and found service)
Informing the building management/
Calling a reliable locksmith service
You need to access the premises immediately? Then a locksmith service is often your only hope. Our article Locked out! How to recognise respectable locksmith services provides a checklist to help you find a respectable locksmith service.
dormakaba – finding a trustworthy partner
dormakaba maintains a network of trustworthy partners who will come to your aid in an emergency. Here you will find a dormakaba partner near you.
Contacting the police
Frequently asked questions about lost keys
Change the cylinder?
New door locks (cylinders) or lock systems are not always necessary. If the key cannot be associated with a particular property, generally the lock does not have to be replaced.
Depending on the importance of the key, individual or all affected cylinders/keys of mechanical lock systems will have to be replaced. In mechatronic or electronic lock systems, the missing key is simply deleted. To be on the safe side, contact your dormakaba partner as soon as possible.
If you have lost the key along with personal documents, there is a risk that an uninvited guest may enter your flat or common rooms. In this case, the lock should be replaced.
Who pays for lost keys?
Generally, a lost key has to be replaced at your own expense.
Household insurance: only pays if the key was stolen. In this case, the insurance pays for the replacement key and for a new lock or the entire lock system.
Personal liability insurance: If you are responsible for the loss of the key and the lock has to be replaced, you should report the damage to your personal liability insurance. If it is included in your policy, the insurer will generally cover the cost.