How do I download the DOOR App from dormakaba?
The DOOR App is available for Android and iOS devices. Search for "door by dormakaba"
The app for Android can be downloaded in Google Play Store.
iOS users can download it from App Store.
1) Google Play and the Google Play logo are trademarks of Google LLC.
2) App Store is a trademark of Apple Inc.
Why can't I find the DOOR App in the App Store or in Google Play store?
DOOR App is compatible with certain OS versions, which are stated in Google Play or App Store. Please use a web browser in order to get the information.
Please update the OS to the required minimum version.
I use the Android DOOR App. Sometimes I get a notification when opening the DOOR App that BLE (or NFC) is switched off and sometimes not. The settings of my smartphone are the same. How can it be?
This behaviour depends on how you exit from the DOOR app. You can exit by either clicking the "Back" button or the "Home" button.
By clicking the "Back" button, the DOOR app will be closed. If the DOOR app is opened again, BLE (and NFC) settings are checked and a notification is displayed.
By clicking the "Home" button, the DOOR app is still active in the background. If the DOOR App is opened again, BLE (and NFC) settings are not checked and no notification is displayed.
I can not access with my smartphone. It seems that the door component does not react. What can I do?
All door components which are mounted to the door are battery driven. In order to guarantee a high battery lifetime, those components need to be woken up. In order to wake up the door component, click the button in the DOOR app and place and hold the smartphone close to it.
If you ever have used a badge to get access with door components, use a similar approach speed with your smartphone.
There is also a huge difference between smartphone types. Try different positions of the smartphone on the component to get access.
Do I need an Internet connection to get access?
No, an Internet connection is only needed to refresh virtual keys.
The DOOR app icon shows a number in the upper right corner. What does it mean? And how can I remove it?
The number is a notification and informs about an update of the virtual keys (either added, changed or deleted access permissions).
You can remove the number by refreshing the virtual keys (open the DOOR app → Virtual keys → "Refresh).