Get the right service package for you
We offer a variety of different service packages covering a range of products to suit your requirements.
Preventative Maintenance
Regular maintenance offers not only a plus in safety, but also economic advantages. Any damage or wear and tear are recognized and rectified at an early stage. This in turn increases the service life of your access solutions and helps maintain the value of your building. In order to optimize the longevity and efficiency of your access solutions and to fulfill your servicing and maintenance obligations, we recommend taking out a preventative servicing and maintenance agreement.
Why a regular maintenance plan?
 Fixing wearing components and malfunctions ensures that your building's access and security solutions run smoothly. |
 Enjoy the silence We offer consultation in noise and vibration reduction, ensuring tranquility in your critical areas of work. |
 Uptime and usability Regular maintenance reduces breakdowns and avoids accidents - ensuring your building is secure and your people are safe at all times. |
 Compliance Assistance in meeting the requirements of your local regulations in a cost-effective way. |
 People flow Well maintained access products and solutions enable a smooth people flow. |
 Building's value Well maintained access products and solutions increase your building's value. |
 Sustainability We help you manage your energy costs and prolong the product lifecycle for greater sustainability. |
 Savings Spend more on the wearable items now rather than expensive midnight calls later. |
Flexible Solutions
Plans are flexible and can be customized. Ask your representative!
| Service Package Options | Silver Saver | Gold Plan | Platinum | Platinum Elite |
| Work Warranty | 90 days | 1 year | 1 year | 1 year |
| Parts Warranty | 90 days | 1 year | 1 year | 1 year |
| Holiday/Emergency After Hours Coverage | 4 hour response | 3 hour response | 2 hour response | 2 hour response |
| Parts Discount | 2% | 5% | 10% | |
| Labor Rates Discount | 5% | 10% | 10% | |
| Planned Preventative Maintenance (PPM) |
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| Rectify Any Faults in Closing Speeds, Sensors, Backcheck And Latching |
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| Nationwide Parts Inventory Network Access |
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| Comprehensive Site Report Following Every Visit |
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| Capital Planning - Budget Report For Future Expenses |
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| Unlimited Access to the 24/7 dormakaba Care Center Call Line |
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| Labor Used For Faults Rectified During Service Calls |
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| Overnight Emergency Replacement Of Critical Parts for Emergency Graded Openings (Freight Included) |
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| Business Hours Service Covered Within The Price Of The Contract |
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| Parts Used For Faults Rectified During Business Hours |
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| Unlimited Remedial Services *during business hours on contracted equipment |
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| Daily On-Site Safety Checks |
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