dormakaba

Call Technical Support

For immediate technical support please call the phone number listed for your product type below. To send an email to technical support fill out this form. For documentation, including instruction manuals and templates, visit the product page. For non-technical questions please contact Customer Service. For useful lodging training videos, LED diagnostics, online FAQs, and support documentation for Ilco, Saflok, and Oracode you can visit the lodging support site.

*Some live support services will be subject to service fees, if applicable the fees will be listed in a note with the support phone number.

Door Hardware, Interior Glass Systems, & Entrance Systems

technical support for door hardware, automatic door systems, door closers, & interior glass systems

Door Hardware, Automatic Doors, & Glass Systems
Phone: 1-800-523-8483
Hours: Monday - Thursday 8:00am - 6:00pm & Friday 8:00am - 5:00pm (EST)

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technical support for crane revolving door systems

Crane Revolving Doors
Phone: 1-800-942-7263
Hours: Monday - Friday 8:00am - 4:30pm (CST)

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contact dormakaba's consulting, specification, and architectural services

Architectural Services & Consulting
Phone: 1-844-773-2669
Hours: Monday - Friday 8:00am - 5:00pm (EST)

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tech support for airport solutions, boarding gate technology, and turnstiles

Turnstiles, Gates, & Airport Solutions
Phone: 1-800-849-8324
Hours: Monday - Friday 8:00am - 5:00pm (EST)

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tech support for simplex door locks

Simplex Door Locks
Phone: 1-800-849-8324
Hours: Monday - Friday 8:00am - 5:00pm (EST)


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Electronic Access & Data

technical support for e-plex & powerplex door locks

E-Plex & PowerPlex Locks
Phone: 1-800-849-8324
Hours: Monday - Friday 8:00am - 5:00pm (EST)

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tech support for workforce solutions

Workforce Solutions (b-comm, Time & Labor Collection Terminals)
Phone: 1-866-635-2122 or 1-954-416-1720
Hours: Monday - Friday 8:00am - 8:00pm (EST)
*Emergency technical phone support available 24/7 
Note: support charges may incur depending on service and maintenance coverage

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Keyscan

Keyscan Access Control
Phone: 1-888-539-7226
Hours: Monday - Friday 9:00am - 5:00pm (EST)

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Rutherford Controls (RCI)

RCI - Rutherford Controls Int'l
Phone: 1-800-265-6630
Hours: Monday - Friday 8:30am - 7:30pm (EST)​​​​​​​

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Lodging & Multihousing Systems

customer service for ilco hotel locks

Ilco - Hotels & Multihousing Systems
Phone: 1-877-468-3555 or 1-514-340-9025
Hours: Monday - Friday 8:30am - 7:00pm (EST)
*Emergency technical phone support available 24/7 
Note: support charges may incur depending on service and maintenance coverage

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customer service for Saflok door locks

Saflok - Hotels & Multihousing Systems 
Phone: 1-800-999-6213 or 1-248-837-3700
Hours: Monday - Friday 8:30am - 5:00pm (EST)
*Emergency technical phone support available 24/7 
Note: support charges may incur depending on service and maintenance coverage


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InSync-D

InSync & SAM RF - Multihousing Systems
Phone: 1-800-999-6213 or 1-248-837-3700
Hours: Monday - Friday 8:30am - 5:00pm (EST)
*Emergency technical phone support available 24/7 
Note: support charges may incur depending on service and maintenance coverage

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tech support for oracode vacation rental door locks & systems

Oracode - Vacation & Short-term Rental Systems
Phone: 1-888-217-5654
Hours: Monday - Friday 8:00am - 5:00pm (EST)
*Emergency technical phone support available 24/7 
Note: support charges may incur depending on service and maintenance coverage

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Safe Locks

tech support for safe locks

Safe Locks (Kaba Mas & LA GARD)
Phone: 1-800-950-4744 or 1-859-253-4744
Hours: Monday - Friday 8:00am - 5:00pm (EST)
*Emergency technical phone support available 24/7 
Note: support charges may incur depending on service and maintenance coverage

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Additional Product Brands

Mesker
Phone: 1-844-463-7537
Modernfold
Phone: 1-800-869-9685
BEST Access
Phone: 1-855-365-2407
PHI PrecisionPhone: 1-855-365-2407
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Key Blanks/Key Cutting/Automotive Programming/Replacement Cylinders & Hardware

technical support for key blanks, keys, automotive services, and keylocks

Key Blanks/Key Cutting/Automotive Programming/Replacement Cylinders & Hardware
Phone: 1-800-334-1381
Hours: Monday - Friday 8:00am - 5:00pm (EST)


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