dormakaba
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Ensuring you're always open for business

Service Overview

Service, Repair & Maintenance

The complete service package 

At dormakaba we understand the importance of maintaining safe and secure access in and around your premises.

We service and repair all brands of automatic doors, manual door closers, industrial doors, entrance control systems and roller shutters to the latest legislations ensuring your building is secure and your people are safe.

dormakaba New Zealand has IQP registered personnel (Independent Qualified Person) to inspect doors on the “comply schedule” on behalf of the owner for the purpose of signing the Certificate of Inspection (BWOF - Building Warrant of Fitness) and reporting the 12A’s Form for the council.

An efficient customer experience

By choosing dormakaba service, you are supported by our nationwide team of local, accredited and fully trained & equipped engineers, throughout New Zealand, available 24 hours a day, 7 days a week. We are committed to providing first time fixes to ensure downtime and inconvenience is kept to a minimum.

All enquiries are routed through our professional contact centre providing you with a single point of contact and fast response times.

Choose the right type of service for you

Regular door maintenance helps prevent accidents, reduces breakdowns and prolongs the life of the product.

Whether you are a small independent or large corporate, we can provide a tailored solution around your individual requirements.

To download information on our service packages please click below:

dormakaba Australia Service Brochure

Emergency Callout

If you have a breakdown or malfunction you can call us in to repair or replace the faulty door even if you don’t have a service contract with us. We can be contacted during office hours by telephone or email. Contact can be made after hours or over the weekend through our 24 hour emergency hotline.

Service Hotlines

dormakaba New Zealand

0800 436 762

service.nz@dormakaba.com 

Our response times aim to get an engineer to you within one working day from receipt of call. For example, if you call us in the morning we aim to have an engineer with you in the afternoon.  If you call us in the afternoon, we aim to have the engineer with you the next morning.

However, if the breakdown or malfunction raises security or safety issues then we will send an engineer as soon as possible during or after office hours, the same day.


Preventative Maintenance

Our planned or preventative servicing and maintenance is undertaken on a contracted basis.

We offer a variety of different service packages covering a range of products to suit your requirements.

All contracted clients receive a discount on our standard call-out charges.

We have vast experience in maintaining sites with mixed products from various manufacturers. Asset management is extremely important to us, we do not simply want to service the doors but also provide you with a total understanding of all assets and manage the site as a whole. We have transparent internal processes to ensure you have total visibility and understanding of your portfolio. 

To view our various service plans please click here