dormakaba
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Ensuring you’re always open for business

Manual Doors Service Plans

Our planned or preventative servicing and maintenance is undertaken on a contracted basis.

We offer three different servicing packages: 3 Star, 4 Star & 5 Star.

All contracted  clients receive a discount on call-out charges. All three packages can cover both manual and/or automatic doors. 


5 Star4 Star3 Star
PPM (Planned Preventative Maintenance) visit*, including:



• Basic adjustments to ensure doors are working



• Rectify any faults in closing speeds, sensors, backcheck and latching



• Check compliance of automatic doors in accordance with EN16005



• Site report outlining any major defects or upgrades required to ensure safe & correct function



Access to DORMA 24/7 Service Call Centre



Reduced Labour Rates for 24/7 Emergency Call Outs



Call Out Rates are covered within the price of the contract**



Labour Rates for faults rectified on Call Outs and PPM are covered within the price of the contract**



Parts used for faults rectified on Call Outs and PPM are covered within the price of the contract**/***



Out of Hours Call Out Rates and Labour costs are covered as part of the Contract



End of Life replacement & obsolete products covered as part of the Contract



* 2 or more annual PPM Visits are recommended for higher use doors 

** Excludes; Misuse and abuse. Is applicable to; Normal office hours Call Outs (8am to 5pm, Monday to Friday)

*** Includes; Drive Units, Drive Arms, Activation & Safety Sensors, Top & Bottom Pivots, Top Centres, Dummy Closers, Lock Adjustments, Wireless Push Pad batteries, Floor Guides and Guide Channel. Excludes; Lock Parts & Keys, Access Control Devices & Activators (Fobs etc..), Glass, Hinges, Door Leaves, Folding Door Leaf/Hinge Assembly, 'End of life' Drive Units, 'End of Life' finger protection products, replacement or upgrade where parts or products are no longer in production.