About Us

Day in the life of a Service Engineer

Meet Jamie, a Service Engineer for our North East Branch

What does your day-to-day role as a Service Engineer entail?
Day to day job is extremely varied, traveling mainly in Yorkshire and the North Midlands reacting to breakdowns on a wide range of products for a varied cliental base. At the same, we are also trying to complete PPM visits. With the industry we work in being extremely fast moving, no two days are the same. 

What training have you completed in your role?
Whilst working for dormakaba I’ve completed a number of training courses such as IPAF, PASMA & SPA. I’ve also attended training at the training and development centre in the Hitchin office, where we have completed product training not only on our own core products, but also third party products.  

What is the most challenging aspect of your role?
The most challenging part of being a Service Engineer for myself would be juggling personal life whilst also being prepared to make myself available for the hours the industry requires. Due to the vast amount of work in the retail sector, it means a lot of works can only be completed outside of trading hours, and then you also have reactive out of hour call outs (when on call). Being in the service industry, products don’t only breakdown between the hours of 9-5!

What advice would you give to someone considering the role of an Engineer/Door Technician?
I’d recommend the role to anyone with a mechanical and electrical mindset, and would recommend that any individual complete any training offered to them, in order to progress. It can be a challenging role but one that can very rewarding, and lets you see how different types of industries work whilst visiting sites. 

Just for fun…

What film can you watch over and over again, without getting tired of?
Being a Yorkshire lad, it’s got to be Kes!