dormakaba support
Knowledgeable support staff and tools to answer your questions quickly and efficiently


dormakaba is dedicated to your success. The support section provides resources to help plan your project, maintain your products, and effectively implement dormakaba solutions. dormakaba offers a variety of tools to help with your project during the development phase, such as specification services and BIM. To ensure that your dormakaba solutions are being implemented properly, we have certified installers and product training programs. dormakaba has also developed valuable support resources to efficiently assist you and quickly answer your questions.

contact dormakaba technical support

Technical Support

dormakaba's technical support team can assist you by email, over the phone, or by remotely accessing your system for select dormakaba...

dormakaba product warranty

Product Warranty

Important warranty information about the rights, obligations, limitations & exclusions that apply to dormakaba's products & transactions.

dormakaba training and product learning


Training programs including instructor led classes, webinars, e-learning, & training videos for the extensive line of dormakaba products.

Architectural services consultant for entrances and door hardware

Specification and Consulting Services

dormakaba's experienced architectural hardware consultants provide comprehensive insight into hardware specifications & project planning.

Building Information Modeling (BIM) for building design

BIM - Building Information Modeling

BIM (Building Information Modeling) creates early stage collaboration in the design process for entrance, dividing, and interior systems.

Certified Lock Installers

Certified Installers

Explore the contact map to find local dormakaba certified installers/locksmiths for E-Plex, Simplex, InSync, RezShield, X-09, & X-10...

Lodging Support Portal

Support Sites & Online Ordering

dormakaba’s specialized support website offers efficient online access to account information, support documentation, online ordering &...

Simplex & E-Plex door lock registration

Simplex & E-Plex Lock Registration

Registering your dormakaba Simplex & E-Plex products only takes a few minutes & is an important step in product ownership & effective...

E-plex Standard Software Registration

E-Plex Standard Software Registration

Registering your dormakaba E-Plex Standard Software only takes a few minutes & is an important step in product ownership & effective...