Lodging Service Plans
Service plans provide priority support, convenience & peace of mind

Lodging Service Plan Exclusions

dormakaba Service Plans for Ilco/Saflok products do not cover:

Saflok products:

The following lock system models: Classic, Confidant, Gardlok, Gibraltar, Gold Microbolt, Gold Plus, Micro, Microcard, MicroKey, Microlok, Multiflex, Platinum, Premier, Select, Silver Plus, SL2500 and Winterpark Platinum.

The following products or components: Messenger 900Mhz Antenna, Messenger 2.4Ghz and Inncom IR online functionalities, Batteries, battery packs, lock finish, printers, ELPS, modems, key verifier(s), power supply(s) ENI, UNI, CNI, PCD, KNI, MINI, safes and Encoders: Type 1 (73410, 73411 & 73412), Type 2 (73420, 73421 & 73422) and Type 3 (73430, 73432, 73433 & 73442); 

The following software: Gibraltar, MicroCard, MicroKey, Passeport System 5000, SAM System, System 4000 Hotelier/Innkeeper, System 5000 Hotelier/Innkeeper and Desklink.

The following computers: NCR, IMB, Compaq (any model) Toshiba (any model) Tandy (any model) System 5000 laptops, Panasonic (any model) and Gateway PC (any model) and/or any servers not supplied by dormakaba;

Ilco products:

Batteries for FDUs or locks; Repair to System 700 printers; Repair to in-room safes; Repair to Smart 740 locks, push button locks other than Eplex 2000 model; Repair or replacement of Atlas Palm Pilots or any other Atlas third party equipment; Any hardware finish (including lock, mortise and Front Desk Unit finishes);