Ensuring you're always open for business

Service Overview

Service, Repair & Maintenance

The complete service package 

At dormakaba we understand the importance of maintaining safe and secure access in and around your premises.

We service and repair all brands of automatic doors, manual door closers, industrial doors, entrance control systems, roller shutters and physical access systems to the latest legislations ensuring your building is secure and your people are safe.

An efficient customer experience

By choosing dormakaba service, you are supported by our nationwide team of local, accredited fully trained and equipped technicians, throughout Australia, available 24 hours a day, 7 days a week. We are committed to providing first time fixes to ensure downtime and inconvenience is kept to a minimum.

All enquiries are routed through our professional contact centre providing you with a single point of contact and fast response times.

Choose the right type of service for you

Regular door maintenance helps prevent accidents, reduces breakdowns and prolongs the life of the product.

Whether you are a small independent or large corporate, we can provide a tailored solution around your individual requirements.

To download information on our service packages please click below:

dormakaba Australia Service Brochure

Emergency Callout 24/7

If you have a breakdown or malfunction you can call us in to repair the fault even if you don’t have a service contract with us. We can be contacted during office hours by telephone or email. Contact can be made after hours or over the weekend through our 24 hour emergency hotline.

Service Hotlines

dormakaba Australia

1800 675 411 

dormakaba NZ

0800 436 762

Preventative Maintenance

Our planned or preventative servicing and maintenance is undertaken on a contracted basis.

We offer a variety of different service packages covering a range of products to suit your requirements.

All contracted clients receive reduced emergency breakdown rates, if these services are required.

We have vast experience in maintaining sites with mixed products from various manufacturers. Asset management is extremely important to us, we do not simply want to service the doors but also provide you with a total understanding of all access points and manage the site as a whole. We have transparent internal processes to ensure you have total visibility and understanding of your service contract. 

To view our various service plans please click here