Knowledgeable support staff and tools to answer your questions quickly and efficiently

Technical Support

For technical support please call or email dormakaba using the technical support contact form. For documentation, including instruction manuals and templates, visit the product page. For non-technical questions please contact Customer Service.

*Some live support services will be subject to service fees, if applicable the fees will be listed in a note with the support phone number.

Call Technical Support

Call dormakaba technical support for immediate assistance. Technical service hours and phone numbers are listed by product group.

Email Technical Support

Email dormakaba technical support by filling out this contact form with your information & a representative will respond as soon as...

Technical Support Service Fees

Some live technical support may be subject to fees depending on the product warranty, maintenance plan & emergency or normal business...

Saflok, Ilco & Oracode Support Site

Access the lodging & multihousing support site for training videos, LED diagnostics, FAQs, & documentation for Ilco, Saflok & Oracode...

Ilco/Oracode Remote Support

Remote real-time support enables a Ilco/Oracode specialist to resolve certain system issues by “remotely” logging-on to a customer’s...

Saflok Remote Support

Remote real-time support enables a Saflok technical specialist to resolve certain system issues by “remotely” logging-on to a...