Aftersales service overview

We ensure safe access to your building

We know that the entrance to your building is often the first impression people have of your company. A functioning automatic door or access system provides peace of mind, safety and efficiency. With dormakaba, you are in safe hands and can rely on our full support at all times.

We ensure safe access to your building

From planning and installation to ongoing operations

With our fully trained and equipped technicians, we offer one of the best service networks in the industry, covering a wide array of products and services. The branches in our network are strategically located to ensure fast response times. As soon as you make a call, our technicians and their ready-stocked vans will be right with you to help resolve the issue, no matter what stage of the building process you are at.

Preventive maintenance

No time for down time?

To prevent door failures and safety issues, we recommend regular maintenance by one of our qualified technicians. This ensures optimum functionality, safety and comfort.

Service plans

Service plans

Entrance equipment comprise of complex components that are subject to punishing wear and tear. A regular maintenance program ensures that wearing components are identified and addressed before it becomes a problem.

The benefits of a dormakaba service plan

A building that is in active use requires a surprising amount of maintenance to keep things running smoothly. Our service experts are familiar with all the standards and legal requirements and can put your mind at ease when it comes to your access solutions. Regular maintenance and checks ensure that your automatic doors are always up to date and that failures are effectively prevented. We help you take care of the important things in your building with our safe, simple service.

Rapid assistance

We provide quick, hassle-free support in case of malfunctions.

High level of security

Through regular maintenance, we actively prevent possible malfunctions, downtimes and the resultant risks.

Increasing the value of your building

We make use of modern technology to maximize comfort, efficiency and sustainability.

Improved cost-effectiveness

Ongoing maintenance increases the longevity of your products and systems, saving you time and money.

Compliance

We provide competent support with fulfilling your obligations as a building operator.

Maximized customer satisfaction

We constantly refine our solutions and processes to ensure a smooth people flow and build a positive user experience.

Here to assist you

Our Service team

Our nationwide teams of local, accredited and fully trained & equipped engineers are here for your peace of mind.

Help is on the way

Emergency call-out

Our 24/7 Door Service department is available 24 hours a day, 7 days a week to handle any urgent repairs and ensure the continuity of your business.

Call: +65 6415 1749

For our customers based in Singapore.

Call: 019 600 0773

For our customers based in Malaysia and Brunei.

Call: +66 2059 2612

For our customers based in Thailand, Myanmar, Laos, and Cambodia.

Call: +62 21 2930 3762

For our customers based in Indonesia.

Call: +632 8893 4077

For our customers based in the Philippines.

Call: +84 8 6299 8272

For our customers based in Vietnam.