Aftersales service overview
We ensure safe access to your building
From planning and installation to ongoing operations
With our fully trained and equipped technicians, we offer one of the best service networks in the industry, covering a wide array of products and services. The branches in our network are strategically located to ensure fast response times. As soon as you make a call, our technicians and their ready-stocked vans will be right with you to help resolve the issue, no matter what stage of the building process you are at.
Preventive maintenance
No time for down time?
To prevent door failures and safety issues, we recommend regular maintenance by one of our qualified technicians. This ensures optimum functionality, safety and comfort.
The benefits of a dormakaba service plan
A building that is in active use requires a surprising amount of maintenance to keep things running smoothly. Our service experts are familiar with all the standards and legal requirements and can put your mind at ease when it comes to your access solutions. Regular maintenance and checks ensure that your automatic doors are always up to date and that failures are effectively prevented. We help you take care of the important things in your building with our safe, simple service.
Rapid assistance
We provide quick, hassle-free support in case of malfunctions.
High level of security
Through regular maintenance, we actively prevent possible malfunctions, downtimes and the resultant risks.
Increasing the value of your building
We make use of modern technology to maximize comfort, efficiency and sustainability.
Improved cost-effectiveness
Ongoing maintenance increases the longevity of your products and systems, saving you time and money.
Compliance
We provide competent support with fulfilling your obligations as a building operator.
Maximized customer satisfaction
We constantly refine our solutions and processes to ensure a smooth people flow and build a positive user experience.
Our Service team
Our nationwide teams of local, accredited and fully trained & equipped engineers are here for your peace of mind.
Emergency call-out
Our 24/7 Door Service department is available 24 hours a day, 7 days a week to handle any urgent repairs and ensure the continuity of your business.
Call: +65 6415 1749
For our customers based in Singapore.
Call: 019 600 0773
For our customers based in Malaysia and Brunei.
Call: +66 2059 2612
For our customers based in Thailand, Myanmar, Laos, and Cambodia.
Call: +62 21 2930 3762
For our customers based in Indonesia.
Call: +632 8893 4077
For our customers based in the Philippines.
Call: +84 8 6299 8272
For our customers based in Vietnam.