Confidant

The Confidant electronic hotel door lock combines timeless design with advanced RFID, Bluetooth® Low Energy, and NFC technology to deliver secure, contactless access for modern hospitality environments.

Supporting RFID keycards, mobile keys, and digital wallet access, it provides flexible and convenient entry for guests and staff while enhancing the overall guest experience.

Designed for both new construction and retrofit projects, Confidant integrates seamlessly into a wide range of hotel environments, offering reliable performance and easy deployment.

Fully compatible with dormakaba Ambiance access management software, it enables centralized hotel access control, improved operational efficiency, and scalable system integration across properties of all sizes.

Mobile access enabled, supporting digital wallets (NFC) and Bluetooth® Low Energy for secure, keyless entry
Versatile solution for hotels of all sizes, ideal for both new construction and retrofit projects
Cost-effective entry into electronic hotel access control systems
Available with or without mortise lock to suit different door configurations
Fully compatible with dormakaba Ambiance access management software for centralized control
Wireless programming and lock interrogation for efficient maintenance and system management

Product Details

Confidant is a flexible electronic hotel access control system powered by dormakaba Ambiance management software, designed for secure and scalable hospitality environments.

Supports mobile access via Digital Wallet (NFC) and Bluetooth® Low Energy for modern keyless entry
Compatible with RFID credentials including keycards, fobs, and wristbands (see factsheet for full details)
High-security, tamper-resistant and wear-resistant design for long-term durability in high-traffic hotel environments
Fully sealed contactless RFID reader with LED indicators for clear visual feedback
Powered by 3 × AA batteries providing up to 50,000 openings or up to 2 years of operation
Low-battery indicator for proactive maintenance and reduced downtime
Compatible with dormakaba and selected third-party mortise lock systems
Lever handles available in multiple designs and finishes, with field-reversible operation for installation flexibility
Meets key certifications including UL 10C, ULC S-104 (fire resistance), EN 179 (emergency exit), IEC 61000-4, and CE R&TTE compliance
Modular European kit options for flexible installation:
- Kit 1: exterior housing with third-party mortise compatibility, retaining existing interior hardware
- Kit 2: exterior and interior housing with third-party mortise compatibility
- Kit 3: exterior and interior housing with dormakaba mortise lock case

Technical Details

Housing: Durable polycarbonate cover in glossy black, designed for long-lasting performance in hospitality environments.
Power & interface: Concealed battery compartment with 3 × AA alkaline batteries and integrated programming interface
Lever design: Multiple lever styles available; outside lever free-rotating when locked for enhanced security.
Privacy options: Available depending on configuration and hotel requirements
ANSI locking system: High-security 1” (25 mm) deadbolt operated by interior thumbturn, retractable via handle or keycard; optional automatic deadbolt.
Backset options (ANSI): Standard 70 mm (2 3/4") mortise and tubular latch; 60 mm (2 3/8") tubular latch option
EURO locking system: Multiple backsets available (55, 60, 65, 70, and 80 mm), with optional 20 mm or 24 mm rounded forend plates and 8 mm or 9 mm spindle
Door compatibility: Suitable for door thicknesses from 35 mm to 66 mm (1 1/4" to 2 1/2")
Emergency access: Supports emergency keycards and mechanical key override (MKO) for secure backup entry

Functionalities

Confidant delivers comprehensive electronic hotel access control functionality, designed to support secure and efficient hotel operations:

Flexible operation modes: offline as standard, with optional online connectivity for real-time access control
Event tracking: stores up to 4,000 door events for detailed audit trails and security monitoring
Multiple audit retrieval options: via audit card, handheld programming device (dormakaba M-Unit), or remote access when connected online
Wireless programming using NFC technology for fast, secure, and contactless lock configuration and maintenance

Components

The Confidant electronic hotel door lock requires a range of dormakaba components to ensure full functionality and seamless integration within a hotel access control system:

Core package includes:

Ambiance Access Management Software for centralized hotel access control and system management
dormakaba RFID Encoder GEN II for secure keycard and credential encoding
dormakaba Maintenance Unit for lock programming, diagnostics, and maintenance
RFID access cards and credentials for guest and staff entry

Optional system components include:

Ambiance RX and RX Link for online wireless integration and remote lock management
dormakaba Mobile Access Solution program enabling mobile key and digital wallet access
Mechanical key override components, including keys and cores, for emergency access functionality

Applications

Confidant is a versatile electronic hotel door lock designed for both new construction and refurbishment projects across the hospitality sector.

Suitable for properties of all sizes, from boutique hotels to large-scale resorts, it delivers scalable and reliable hotel access control for diverse operational needs.

It enables secure and seamless access management for guest rooms, common areas, and back-of-house zones, ensuring consistent security and an enhanced guest experience across the entire property.