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University of Southampton

Leading access and security solutions manufacturer dormakaba has secured a new three year service contract with the University of Southampton, to provide its 5 Star service programme to access systems throughout the campus. As the first service contract to be renewed under dormakaba, the University will benefit widley from having the contract under one provider as dormakaba offer its technical expertise.

Mick Garner, Estates and Facilities Manager at Southampton University commented,
“The majority of our access systems onsite are dormakaba, they run a great service, always have the parts required and their engineers have outstanding technical knowledge. We are very satisfied with the service they provide.”

As one of the largest campuses in the UK, the University of Southampton was looking to combine all access solutions, new installations and service maintenance programmes with one company. With dormakaba’s quality access solutions and historic knowledge of the site, the University showed faith in dormakaba’s abilities to provide an excellent service by awarding a three year contract.

For a high traffic campus like the University of Southampton, it is crucial that systems and access solutions continue to work efficiently, safely and remain compliant with building regulations. If faulty, access solutions can affect the entire running of a building and its overall security. As such, dormakaba provide a bespoke, web-based integrated management system – certified to PAS99. This ensures peace of mind as the service contract delivers reduced breakdowns, extended operation life, low rate of repairs and increased security and safety.  

dormakaba service and maintenance contracts are tailored to suit the specific requirements of the business, including how frequently the buildings are used and plans for future modernisation. The 5 Star contract includes a full years servicing for one price, planned preventative maintenance (PPM), call-outs within working hours and all labour and parts free of charge for necessary replacements. The comprehensive policy ensures peace of mind in regard to yearly budgeting - allowing businesses and organisations to place their focus elsewhere.

dormakaba’s accredited and fully trained engineers provide complete maintenance of all the access systems covering Southampton University’s campus 24/7. As such, dormakaba can produce one comprehensive schedule and co-ordinate combined service visits – a total one-stop-shop for all access requirements throughout the campus.

With a working relationship lasting over 10 years with the University, dormakaba has a detailed knowledge of the campus and its specific requirements. Doors, turnstiles and barriers are all part of the extensive range of products specified including ED100 Swing doors, ES200 Sliding doors, bi-folding doors, SLX sliding doors and ES 200 Automatic Sliding Door Operators.

The fully integrated 5 Star service package also includes the servicing of both dormakaba and non-dormakaba equipment – allowing all access needs to be met from one sole supplier. This is a crucial benefit for the university as its complex campus is spread across the city. Facilities management are able to save time, foresee complications and manage expenses easily by dealing with one single supplier who is familiar with the site requirements.

Nick Hopkins, Project Sales at dormakaba commented, “We are really proud of our relationship with the University of Southampton. It is a great example of our passion and commitment to our customers and we work hard to remain at their side as a skilled partner. This new service contract is the first to be renewed under dormakaba, with our combined strength we are able to offer the highest quality technical support and expertise.”


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