Commercial Account Support Specialist Amanda

With previous experience in customer service across different industries, Amanda was looking for a workplace that offered personal and professional growth. That’s when she discovered dormakaba. From day one, Amanda felt truly seen and appreciated: “You are genuinely recognized for who you are and what you contribute.”

As part of our Commercial team, Amanda handles administrative tasks from processing orders and invoices to managing external customer requests across our diverse product portfolio. Whether supporting partners with revolving doors or door openers, Amanda ensures every inquiry is handled with care and precision. “I learned early on that the customer always comes first,” she says. With every interaction, Amanda and her team deepen their product knowledge and continuously improve the customer experience.

Amanda’s language skills play a key role in her daily work as she communicates confidently with international customers and partners, helping bridge language gaps and ensuring smooth collaboration. “My language skills allow me to connect with our customers on eye level and solve issues faster”, she shares.

Amanda’s success is a team effort: she works closely with colleagues across different departments and locations. “We’re a diverse team, and everyone brings their own perspective. That’s crucial as we support and learn from each other,” she explains. At dormakaba, it’s about the impact that you can make with your knowledge and expertise.

What Amanda values most about her team? “We are very open with each other and bring each other forward. I can trust that we will help each other out.”

Amanda’s motivation comes from striving to be better every day and achieving goals together. Growing together and being a good team member to her colleagues for each other to thrive is what inspires her every day. “I want to learn as much as I can about dormakaba - from products to processes to procurement.”

Her passion for customer service lies in connecting people and departments like puzzle pieces: They come together to create outstanding experiences for our customers.