Lodging Products Service Plans
Whether you want unlimited access to our Support or full coverage of all your dormakaba system, you can select the plan that best suits your needs.
Gold |
Silver |
Bronze |
No Contract |
||
24/7 access to dormakaba support hotline |
|
✔ |
✔ |
✔ |
£POA |
Privileged access to dormakaba support site: support.kaba.co.uk |
|
✔ |
✔ |
✔ |
✘ |
24/7 remote software support |
|
✔ |
✔ |
✔ |
✘ |
Return to base' hardware repairs |
|
✔ |
✔ |
✘ |
✘ |
FDU / Encoder advanced replacement |
|
✔ |
✔ |
✘ |
✘ |
Annual Planned Preventative Maintenance visit (survey, fix and report) |
|
✔ |
✔ |
✘ |
✘ |
No call out charges for hardware issues |
|
✔** |
✘ |
✘ |
✘ |
Call out charges in normal working hours (8am-5pm Monday to Thursday, 8am-4pm Friday) |
|
Inclusive** |
£POA |
£POA |
£POA |
On-site annual staff refresher training (up to 6 employees) |
|
Inclusive*** |
£POA |
£POA |
£POA |
On-site software support |
|
£POA |
£POA |
£POA |
£POA |
* Per call during working hours
** Subject to fair usage policy
*** One session per annum
Contact our service team
We are always close by thanks to our 24/7 nationwide service network.