Lodging Products Service Plans
Whether you want unlimited access to our Support or full coverage of all your dormakaba system, you can select the plan that best suits your needs.
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| Gold | Silver | Bronze | No Contract |
24/7 access to dormakaba support hotline | ✔ | ✔ | ✔ | £POA | |
Privileged access to dormakaba support site: support.kaba.co.uk | ✔ | ✔ | ✔ | ✘ | |
24/7 remote software support | ✔ | ✔ | ✔ | ✘ | |
Return to base' hardware repairs | ✔ | ✔ | ✘ | ✘ | |
FDU / Encoder advanced replacement | ✔ | ✔ | ✘ | ✘ | |
Annual Planned Preventative Maintenance visit (survey, fix and report) | ✔ | ✔ | ✘ | ✘ | |
No call out charges for hardware issues | ✔** | ✘ | ✘ | ✘ | |
Call out charges in normal working hours (8am-5pm Monday to Thursday, 8am-4pm Friday) | Inclusive** | £POA | £POA | £POA | |
On-site annual staff refresher training (up to 6 employees) | Inclusive*** | £POA | £POA | £POA | |
On-site software support | £POA | £POA | £POA | £POA |
* Per call during working hours
** Subject to fair usage policy *** One session per annum
Contact our service team
We are always close by thanks to our 24/7 nationwide service network.
Contact us