Service Plans for Access Workforce Management
Whether you want unlimited access to our support or full coverage of your dormakaba system, you can select the plan that best suits your needs.
|
Gold |
Silver |
Bronze |
No Contract |
||
|
Access to dormakaba support hotline (8am-5pm Monday to Thursday, 8am-4pm Friday) |
|
✔ |
✔ |
✔ |
£POA |
|
Privileged access to dormakaba support site: support.kaba.co.uk |
|
✔ |
✔ |
✔ |
✘ |
|
Remote software support |
|
✔ |
✔ |
✔ |
✘ |
|
Remote software updates |
|
✔ |
✔ |
✔ |
✘ |
|
T&A terminal advanced replacement |
|
✔ |
✔ |
✘ |
✘ |
|
Annual Planned Preventative Maintenance visit (survey, fix and report) |
|
✔ |
✔ |
✘ |
✘ |
|
Return to base' hardware repairs |
|
✔ |
✘ |
✘ |
✘ |
|
Call out charges in normal working hours (8am-5pm Monday to Thursday, 8am-4pm Friday) |
|
Inclusive** |
£POA |
£POA |
£POA |
|
On-site software support |
|
£POA |
£POA |
£POA |
£POA |
* Per call during working hours
** Subject to fair usage policy