Service Plans for Automatic Doors

Our planned or preventative servicing and maintenance is undertaken on a contracted basis.

We offer three different servicing packages: 3 Star & 5 Star.

All contracted clients receive a discount on call-out charges. All three packages can cover both manual and/or automatic doors.



5 star

3 star

PMM (Planned Preventative Maintenance) visit*, including:


  • Basic adjustments to ensure doors are working


  • Rectify any faults in closing speeds, sensors, backcheck and latching


  • Check compliance of automatic doors in accordance with EN16005


  • Site report outlining any major defects or upgrades required to ensure safe & correct functioning



Access to dormakaba 24/7 Service Call Centre


Reduced Labour Rates for 24/7 Emergency Call Outs


Call Out Rates are covered within the price of the contract**


Labour Rates for faults rectified on Call Outs and PPM are covered within the price of the contract***


Parts used for faults rectified on Call Outs and PPM are covered within the price of the contract***/***


Out of hours Call Out Rates and Labour costs are covered as part of the Contract


End of Life replacement & obsolete products covered as part of the Contract



* 2 or more annual PPM Visits are recommended for higher use doors 

** Excludes; Misuse and abuse. Is applicable to; Normal office hours Call Outs (8am to 5pm, Monday to Friday)

*** Includes; Drive Units, Drive Arms, Activation & Safety Sensors, Top & Bottom Pivots, Top Centres, Dummy Closers, Lock Adjustments, Wireless Push Pad batteries, Floor Guides and Guide Channel. Excludes; Lock Parts & Keys, Access Control Devices & Activators (Fobs etc..), Glass, Hinges, Door Leaves, Folding Door Leaf/Hinge Assembly, 'End of life' Drive Units, 'End of Life' finger protection products, replacement or upgrade where parts or products are no longer in production.

Contact our service team

We are always close by thanks to our 24/7 nationwide service network.