dormakaba
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Ensuring you’re always open for business

Lodging Products Service Plans

Whether you want unlimited access to our Support or full coverage of all your Kaba system, you can select the plan that best suits your needs:


GoldSilverBronzeNo Contract
24/7 access to dormakaba support hotline



£POA
Privileged access to dormakaba support site: support.kaba.co.uk




24/7 remote software support




'Return to base' hardware repairs




FDU / Encoder advanced replacement




Annual Planned Preventative Maintenance visit (survey, fix and report)




No call out charges for hardware issues including parts
✔**



Call out charges in normal working hours 
(8am-5pm Monday to Thursday, 8am-4pm Friday)
Inclusive**£POA
£POA
£POA
On-site annual staff refresher training (up to 6 employees)
Inclusive***£POA
£POA
£POA
On-site software support
£POA£POA
£POA
£POA

* Per call during working hours

** Subject to fair usage policy
*** One session per annum