Lodging Products Service Plans
Whether you want unlimited access to our Support or full coverage of all your dormakaba system, you can select the plan that best suits your needs:
| Gold | Silver | Bronze | No Contract | |
24/7 access to dormakaba support hotline | ✔ | ✔ | ✔ | £POA |
Privileged access to dormakaba support site: support.kaba.co.uk | ✔ | ✔ | ✔ | ✘ |
24/7 remote software support | ✔ | ✔ | ✔ | ✘ |
'Return to base' hardware repairs | ✔ | ✔ | ✘ | ✘ |
FDU / Encoder advanced replacement | ✔ | ✔ | ✘ | ✘ |
Annual Planned Preventative Maintenance visit (survey, fix and report) | ✔ | ✔ | ✘ | ✘ |
No call out charges for hardware issues | ✔** | ✘ | ✘ | ✘ |
| Call out charges in normal working hours (8am-5pm Monday to Thursday, 8am-4pm Friday) | Inclusive** | £POA | £POA | £POA |
On-site annual staff refresher training (up to 6 employees) | Inclusive*** | £POA | £POA | £POA |
On-site software support | £POA | £POA | £POA | £POA |
* Per call during working hours
** Subject to fair usage policy
*** One session per annum