Automatic Doors Service Plans
Our planned or preventative servicing and maintenance is undertaken on a contracted basis.
We offer three different servicing packages: 3 Star, 4 Star & 5 Star.
All contracted clients receive a discount on call-out charges. All three packages can cover both manual and/or automatic doors.
5 Star | 4 Star | 3 Star | |
PPM (Planned Preventative Maintenance) visit*, including: | ✔ | ✔ | ✔ |
• Basic adjustments to ensure doors are working | ✔ | ✔ | ✔ |
• Rectify any faults in closing speeds, sensors, backcheck and latching | ✔ | ✔ | ✔ |
• Check compliance of automatic doors in accordance with EN16005 | ✔ | ✔ | ✔ |
• Site report outlining any major defects or upgrades required to ensure safe & correct function | ✔ | ✔ | ✔ |
Access to DORMA 24/7 Service Call Centre | ✔ | ✔ | ✔ |
Reduced Labour Rates for 24/7 Emergency Call Outs | ✔ | ✔ | ✔ |
Call Out Rates are covered within the price of the contract** | ✔ | ✔ | ✘ |
Labour Rates for faults rectified on Call Outs and PPM are covered within the price of the contract** | ✔ | ✔ | ✘ |
Parts used for faults rectified on Call Outs and PPM are covered within the price of the contract**/*** | ✔ | ✘ | ✘ |
Out of Hours Call Out Rates and Labour costs are covered as part of the Contract | ✘ | ✘ | ✘ |
End of Life replacement & obsolete products covered as part of the Contract | ✘ | ✘ | ✘ |
* 2 or more annual PPM Visits are recommended for higher use doors
** Excludes; Misuse and abuse. Is applicable to; Normal office hours Call Outs (8am to 5pm, Monday to Friday)
*** Includes; Drive Units, Drive Arms, Activation & Safety Sensors, Top & Bottom Pivots, Top Centres, Dummy Closers, Lock Adjustments, Wireless Push Pad batteries, Floor Guides and Guide Channel. Excludes; Lock Parts & Keys, Access Control Devices & Activators (Fobs etc..), Glass, Hinges, Door Leaves, Folding Door Leaf/Hinge Assembly, 'End of life' Drive Units, 'End of Life' finger protection products, replacement or upgrade where parts or products are no longer in production.