Automatic Doors Service Plans

Our planned or preventative servicing and maintenance is undertaken on a contracted basis.

We offer three different servicing packages: 3 Star, 4 Star & 5 Star.

All contracted clients receive a discount on call-out charges. All three packages can cover both manual and/or automatic doors.

	5 Star	4 Star	3 Star
PPM (Planned Preventative Maintenance) visit*, including:	✔	✔	✔
• Basic adjustments to ensure doors are working	✔	✔	✔
• Rectify any faults in closing speeds, sensors, backcheck and latching	✔	✔	✔
• Check compliance of automatic doors in accordance with EN16005	✔	✔	✔
• Site report outlining any major defects or upgrades required to ensure safe & correct function	✔	✔	✔
Access to DORMA 24/7 Service Call Centre	✔	✔	✔
Reduced Labour Rates for 24/7 Emergency Call Outs	✔	✔	✔
Call Out Rates are covered within the price of the contract**	✔	✔	✘
Labour Rates for faults rectified on Call Outs and PPM are covered within the price of the contract**	✔	✔	✘
Parts used for faults rectified on Call Outs and PPM are covered within the price of the contract/*	✔	✘	✘
Out of Hours Call Out Rates and Labour costs are covered as part of the Contract	✘	✘	✘
End of Life replacement & obsolete products covered as part of the Contract	✘	✘	✘

* 2 or more annual PPM Visits are recommended for higher use doors

** Excludes; Misuse and abuse. Is applicable to; Normal office hours Call Outs (8am to 5pm, Monday to Friday)

*** Includes; Drive Units, Drive Arms, Activation & Safety Sensors, Top & Bottom Pivots, Top Centres, Dummy Closers, Lock Adjustments, Wireless Push Pad batteries, Floor Guides and Guide Channel. Excludes; Lock Parts & Keys, Access Control Devices & Activators (Fobs etc..), Glass, Hinges, Door Leaves, Folding Door Leaf/Hinge Assembly, 'End of life' Drive Units, 'End of Life' finger protection products, replacement or upgrade where parts or products are no longer in production.