Partner Spotlight: A Conversation with Ricky Walker, Managing Director at Expert Access Solutions Ltd
Can you tell us a bit about the origins of Expert Access Solutions Ltd?
Expert Access Solutions Ltd was established following the divestment of the dormakaba service division. This strategic move enabled GSP Group to acquire a mature, highly skilled, and well-established service division.
The acquisition created strong synergies within the group, enhancing its capabilities and reinforcing its commitment to delivering expert-level access solutions and services across the industry.
What are your core areas of expertise, and what sets EAS apart in the industry?
Legacy of Expertise: Born from the divestment of dormakaba’s service division, Expert Access Solutions Ltd inherits decades of technical knowledge, operational excellence, and industry credibility.
Agile, Customer-Centric Culture: Expert Access Solutions Ltd combines deep corporate experience with a nimble, proactive mindset, free from the bureaucracy that often slows larger organisations. This enables faster decision-making and more responsive service.
Highly Skilled Service Team: The backbone of Expert Access Solutions Ltd is its team of seasoned professionals who understand the complexities of access solutions and deliver with precision, compliance, competence, consistency, and care.
Strategic Synergy with GSP Group: As part of the GSP Group, Expert Access Solutions Ltd benefits from strategic alignment and shared resources, enhancing its ability to scale, innovate, and deliver integrated solutions.
Commitment to Innovation and Reliability: Expert Access Solutions Ltd are focused on delivering modern, reliable, and compliant access solutions, balancing innovation with the practical needs of facilities, safety, and security.
No Red Tape, Just Results: Expert Access Solutions Ltd prides itself on removing barriers to progress. Customers experience direct access to decision-makers, streamlined processes, and a genuine partnership approach.
What types of customers do you typically work with – is it mostly commercial, public sector, or a mix?
Expert Access Solutions Ltd is a trusted partner to a diverse range of customers, delivering tailored solutions across multiple sectors. Our client base spans from small independent shops to large national retailers, as well as organisations within the hospitality and education sectors.
We are proud to support critical institutions such as the Ministry of Defence and collaborate with a broad portfolio of facilities management companies, ensuring reliable and efficient service delivery across the board.
The Partnership with dormakaba
How did the partnership with dormakaba come about?
The partnership with dormakaba was established following the strategic divestment of its Service Division. This decision was driven by dormakaba’s belief that transferring service operations to a dedicated partner would enhance customer experience through more agile and efficient service delivery.
Expert Access Solutions Ltd was selected as the ideal partner to carry forward this vision, thanks to our proven expertise, sector reach, and commitment to service excellence
How will continuity of service be maintained for existing dormakaba customers transitioning over?
Expert Access Solutions Ltd are fully committed to ensuring continuity of service for all customers transitioning from dormakaba. We have worked closely with dormakaba to ensure a seamless handover, including the transfer of service records, customer histories, and ongoing maintenance schedules.
Our dedicated onboarding team has contacted every customer to support the transition, and we’ve prioritised maintaining existing service standards without disruption. We understand that adapting to a new supplier at short notice can be challenging, and we are grateful for the cooperation and resilience shown by our customers. Their support and willingness to work with us during this transition has been vital in helping us uphold service quality and reliability throughout this change.
Service Delivery & Standards
How do you ensure quality and consistency in service across your team?
At Expert Access Solutions Ltd, quality isn’t just a process, it’s a mindset that defines how we operate, collaborate, and deliver.
We believe that true excellence comes from a shared commitment across every team member, not just from checklists or procedures. That’s why we foster a culture where accountability, continuous improvement, and pride in workmanship are core values.
Every interaction, every solution, and every decision are guided by our dedication to competency and consistency. It’s this culture of quality that ensures our clients receive not only reliable service, but a partnership built on trust and excellence.
Will your engineers have access to dormakaba training, tools, or parts moving forward?
Yes, as a Strategic Service Partner for dormakaba, Expert Access Solutions Ltd will have full access to:
All dormakaba products, including the latest innovations.
Comprehensive training for engineers, ensuring they are certified and up to date with the latest systems and technologies.
Official tools and diagnostic equipment to support accurate and efficient servicing.
Genuine parts and components, including bespoke solutions that are not available to non-partner providers.
This partnership ensures that the Expert Access Solution Ltd team can deliver the highest standard of service, backed by direct manufacturer support and exclusive resources.
Looking Ahead
What are your goals for the next 12–18 months, now that you’ve taken on this new service area?
Over the next 12–18 months, our focus at Expert Access Solutions Ltd is to continue growing the Expert Access Solution Ltd name within the industry. With our expanded service capabilities and strategic partnerships, such as our alignment with dormakaba we’re committed to reaching new customers and markets.
Our approach centres on building strong, lasting relationships through consistent service excellence, technical expertise, and a deep understanding of our clients’ needs. By investing in our people, processes, and partnerships, we aim to position Expert Access Solutions Ltd as a trusted leader in access solutions across the UK
How do you see the relationship with dormakaba growing or evolving in the future?
As dormakaba continues to expand its product portfolio and innovate within the access solutions space, we see tremendous opportunity for collective growth through our strategic partnership. This evolution allows Expert Access Solutions Ltd Ltd to stay at the forefront of the industry, offering our clients cutting-edge solutions backed by world-class training, tools, and support. By aligning closely with dormakaba’s development roadmap, we’re positioned to deliver even greater value, deepen our technical expertise, and strengthen our service offering.
The partnership is not just about access to products, it’s about building a future together where both businesses thrive through collaboration and shared success
Are there any new services or developments customers should be excited about?
Expert Access Solutions Ltd are excited about the new opportunities emerging through our collaboration with the GSP Group, particularly around expanding support for fire door products. This synergy allows us to enhance our service offering by integrating specialist knowledge and capabilities in fire safety compliance. Customers can look forward to a more comprehensive solution that not only meets access needs but also aligns with the highest standards in fire protection. It’s part of our ongoing commitment to innovation, safety, and delivering added value to every client we work with.
Practical Info for Customers
What’s the best way for customers to get in touch with you or request service?
The best way to get in touch with Expert Access Solutions Ltd or request service is through our 24/7 freephone number or dedicated email support.
Our Customer Excellence Team is available to guide you through the process and ensure your needs are met promptly and professionally.
Freephone: 0800 212380
Email: callout@expertaccess.co.uk
Whether it’s an urgent callout or a general enquiry, we’re here to help—anytime, day or night.
Is there anything you’d like to say directly to customers who may have questions or concerns about the change?
First and foremost, we want to say a heartfelt thank you to all our customers who have remained loyal and supportive throughout this exciting transition. Your trust means everything to us, and we’re committed to continuing to deliver the high-quality service you’ve come to expect. As we expand our capabilities and partnerships, we remain focused on supporting all your access solution needs with professionalism, reliability, and care.
If you have any questions or concerns, we’re here to help. Please don’t hesitate to reach out to us directly on 0800 212380 or via email at info@expertaccess.co.uk. Welook forward to continuing this journey with you