dormakaba
Working with us
At dormakaba your journey starts with trust

Field Support Specialist - London & Home Counties

At dormakaba we focus heavily on the training, development and support of our Engineer workforce. 

We now recruiting for a Field Support Specialist, based in London / Home Counties to join our market leading Field Support team. 

This opens the door to your future: your tasks

As a Field Support Specialist, you will be responsible for:

  • Providing technical support on-site and remotely as well as providing a support system for the Engineers within the area.
  • Assessing Engineer competencies to identify skills gaps and training needs.
  • Monitoring and assessing training and development paths for all Engineers within their area.
  • Evaluating Engineer competencies against internal framework to help achieve certification.
  • Providing IT support and further training on in-house and external systems, this includes customer app usage.
  • Undertaking on-site training, audits and quality control checks.  
  • Communicating technical updates and product information to Engineers.
  • In addition, the role will require you to provide technical updates to the rest of the business and customers, as and when requested.

We put trust in you: your skills

We are looking for candidates who have:

  • Excellent interpersonal and communication skills.
  • Self-motivated with the ability to manage their own workloads.
  • Proficient user of IT systems & Microsoft Office.
  • Excellent knowledge of our product portfolio, or a specialist in a specific product family. E.g. Industrial / Automatic / Security.
  • Experience of training or coaching within an Engineering role would be beneficial.

Contact

All training and relevant equipment will be provided for the successful candidate. 

This is a great opportunity and we would love to hear from you!

Please click the link below to apply.