Service for access control, time management & value protection

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We will solve the problem with your time recording software, workforce management system or access solution quickly and easily. With over 50 highly trained technicians and short response times, we offer you fast and competent help throughout Switzerland.

Through regular training, our technicians are always up to date with the latest systems and are happy to help you in the areas of:

•          Access control and access components
• Workforce management systems
•          Time recording and time management

 

Simply report your issue to us using the online form or request support as an end customer. For remote maintenance, all you need is the remote maintenance tool TeamViewer, which is easy to download and install.

Service request

download Teamviewer

Reliable maintenance and fast service availability are essential for economical operations. With dormakaba’s professional maintenance, you can rest easy knowing that the security and value of your products are maintained. We don’t only repair what is already broken, but also offer preventive service packages and specific service modules. For your greatest possible security, we offer a maintenance service for our time and access systems. These regular check-ins do not just ensure that your access control installations will fail less frequently, but also offer a high level of building security and personal protection. We will gladly take over the maintenance service organization and execution of the maintenance for you.

Request a maintenance offer for access & time now

 

Simply use our convenient online contact form for your inquiry or give us a call.

Service request

We offer you customized digital services so that you can book exactly the service you need. The services can be booked individually or collectively.

All additional services at a glance:

Many of our customers have been using high-quality dormakaba access and workforce management systems for years. These are reliable, unobtrusive and easy to use. To keep them that way, we recommend regular updates and maintenance, allowing you to benefit from constant developments and remain up to date.

System check

For maximum operational reliability and cybersecurity, we offer preventive maintenance at regular intervals. We are also happy to advise you on the benefits of possible software updates, door upgrades and modernizing discontinued devices.

Remote support

We offer convenient remote support via TeamViewer or VPN. Benefit from fast problem analysis without long waiting times by avoiding on-site support. We attach great importance to the secure administration of your access data. System extensions and even commissioning are also possible remotely.

Operation

We take care of your system administration so that you can concentrate on your core business. These operations include changing access rights, creating new users and other services.

Monitoring

We monitor your exos system according to your individual requirements and react immediately in case of alert messages. This enables us to identify potential problems at an early stage – before failures or errors occur.

Warranty extension

Extend your warranty with us if desired and benefit from our comprehensive warranty for longer. You save on the costs for travel, repair and spare door hardware parts – simply choose between 12, 24 or 36 months.

Software upgrade license

With a software upgrade license, you ensure that software support and operations for the newest access systems are always up to date. We supply you with the newest software versions without any additional charge, allowing you to stay up to date with the latest technology and benefit from continuous product development.

Always up-to-date

Many of our customers have been operating high-quality dormakaba time and access systems for years. These work reliably and perform their service pleasantly unobtrusively. To keep it that way, we recommend regular updates. In this way, you benefit from our permanent further developments and are always up to date.

Keep in mind that software needs to be updated regularly to meet increased cybersecurity, compliance and data protection requirements. Hardware is also being continuously optimized: older terminals and access readers eventually fall out of use, and modern terminals often function much more efficiently and conveniently. We offer various options for modernizing or upgrading your software and hardware systems.

Contact us

Request update now

We offer access concept training and individual workshops for system managers and system administrators. We will be happy to advise you on the form of training that is right for you.

• Youtube Tutorials
• Training modules
• Individual & customized trainings/ workshops
• Consulting
• Access concept training

Contact us

Are you interested in a training module, a customized training course or a non-binding consultation? Then please contact us.

Online contact form