dormakaba

Technical Support Service Fee Information

Please find your product line below to view the phone support service fees associated with your warranty. Note: phone support service fees may be impacted on the time of day and business hours. 

Ilco Technical Support Service Fees (Lodging)

During Business HoursSupport related inquiriesRecreating Authorization Cards [GMA, GM, FDA, Bellman]Support For Discontinued Products [FDC and 700 Lock]
Under Standard Product Warranty [2 years]No charge if purchased within 90 days$50 / 15 min
No charge if purchased within 90 days
$50 / 15 min 
No charge if purchased within 90 days

Off-Warranty$30 / 15 min$50 / 15 min$50 / 15 min
During Emergency Off-Hour Support*
Support related inquiries
Recreating Authorization Cards [GMA, GM, FDA, Bellman]
Support For Discontinued Products [FDC and 700 Lock]
Under Standard Product Warranty [2 years]
No charge if purchased within 90 days
$75 / 15 min 
No charge if purchased within 90 days

$75 / 15 min 
No charge if purchased within 90 days

Off-Warranty
$75 / 15 min
$75 / 15 min
$75 / 15 min

* Business hours are Monday to Friday from 8:30 AM to 7:00 PM Eastern time. Technicians are also on duty during off hours to provide emergency support 24 / 7 / 365.

Saflok Technical Support Service Fees (Lodging)

Technical phone support and front office remote dial-in diagnostic support

Off-Warranty
All calls between 8:30am - 5:00pm Mon.-Fri. are billed at $30 per 15 min.
If after 5:00pm weekdays or anytime on weekends, or holidays, emergency calls are billed at $75 per 15 min.
Non- emergency calls are billed at $150 per 15 min.

SAFGARD Silver
No charge between 8:30am - 5:00pm Mon. - Fri.
If after 5:00pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls.
Non- emergency calls are billed at $150 per 15 min.

SAFGARD Gold
No charge between 8:30am - 5:00pm Mon. - Fri.
If after 5:00pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls.
Non- emergency calls are billed at $150 per 15 min.

SAFGARD Platinum
No charge between 8:30am - 5:00pm Mon. - Fri.
If after 5:00pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls.
Non- emergency calls are billed at $150 per 15 min.

Business hours are Monday to Friday from 8:30 AM to 5:00 PM Eastern time. Technicians are also on duty during off hours to provide emergency support 24 / 7 / 365.


Kaba Mas & La Gard Support Service Fees (Safe Locks)

Quotes may be provided for specific support activities. All prices shown are NET. dormakaba will not reset Time Locks. Lock owner is responsible for removing Time Lock before the Logic Module is sent in for reset.

Advanced Tech Support: 8:00am - 5:00pm (EST) Mon. - Fri. 
¼ Hour = $25 (¼ Hour Minimum)