Service Overview
Service, Repair & Maintenance
The complete service package
At dormakaba we understand the importance of maintaining safe and secure access in and around your premises.
We service and repair all brands of automatic door, manual door closers, industrial doors and roller shutters to the latest legislations ensuring your building is secure and your people are safe.
An efficient customer experience
By choosing dormakaba service, you are supported by our nationwide team of local, accredited and fully trained & equipped engineers throughout the UK & Ireland available 24 hours a day, 7 days a week. We are committed to providing first time fixes to ensure downtime and inconvenience is kept to a minimum.
All enquiries are routed through our professional contact centre providing you with a single point of contact and fast response times.
Choose the right type of service for you
Regular door maintenance helps prevent accidents, reduces breakdowns and prolongs the life of the door operator. There are also legal implications regarding the servicing of all door types which must be adhered to, to ensure the safety of users at all times.
Whether you are a small independent or large corporate, we can provide a tailored solution around your individual requirements.
To download information on our service packages please click below:
dormakaba Service and Maintenance brochure
Emergency Callout
If you have a breakdown or malfunction you can call us in to repair or replace the faulty door even if you don’t have a service contract with us. We can be contacted during office hours by telephone or email. Contact can be made after hours or over the weekend through our 24 hour emergency hotline.
Service Hotlines
dormakaba UK
0800 212380
Our response times aim to get an engineer to you within one working day from receipt of call. For example, if you call us in the morning we aim to have an engineer with you in the afternoon. If you call us in the afternoon, we aim to have the engineer with you the next morning.
However, if the breakdown or malfunction raises security or safety issues then we will send an engineer as soon as possible during or after office hours, the same day.
Preventative Maintenance
Our planned or preventative servicing and maintenance is undertaken on a contracted basis.
We offer a variety of different service packages covering a range of products to suit your requirements.
All contracted clients receive a discount on our standard call-out charges.
We have vast experience in maintaining sites with mixed products from various manufacturers. Asset management is extremely important to us, we do not simply want to service the doors but also provide you with a total understanding of all assets and manage the site as a whole. We have transparent internal processes to ensure you have total visibility and understanding of your portfolio.
To view our various service plans please click here