Service overview
We care about your building safety and security. Benefit from more than 150 years of experience.
Preventative Maintenance
In order to optimize the longevity and efficiency of your access solutions and to fulfill your servicing and maintenance obligations, we recommend taking out a preventative servicing and maintenance agreement.
Why a regular maintenance plan? Prevention is better than cure.
 Fixing wearing components and malfunctions ensures that your building's access and security solutions run smoothly. |
 We offer consultation in noise and vibration reduction, ensuring tranquility in your critical areas of work. |
 Uptime and usability Regular maintenance reduces breakdowns and avoids accidents - ensuring your building is secure and your people are safe at all times. |
 Compliance Assistance in meeting the requirements of your local regulations in a cost-effective way. |
 People flow Well maintained access products and solutions enable a smooth people flow. |
 Building's value Well maintained access products and solutions increase your building's value. |
 Sustainability We help you manage your energy costs and prolong the product lifecycle for greater sustainability. | |
Service plans tailored to your needs
Our dormakaba Service Plan options are specifically designed to help you run your business smoothly and extend the life of your products.
Automatic Doors - Service Plans
We service and repair all brands of automatic doors
We also service and repair all brands of manual doors
Tailored to suit your business and usage patterns.
Our scalable service with cost control.
Extend your lifecycle and reduce any downtime.
Select the plan that best suits your individual needs.
Service Plans
The THREE Star Saver | |
| An entry-level agreement providing peace of mind with routine service, discounted labour and parts. Silver service that is hard to surpass. | • Pre-scheduled maintenance service program |
• Reduced charge business hours service calls (labour) | |
• Reduced charge for emergency after-hours service | |
• To maintain your existing product, spare parts are discounted significantly | |
• Prompt service – your requests are treated with attention and commitment | |
• A national network of dormakaba trained and dedicated support staff | |
A FOUR STAR Plan | |
| A superior level agreement with reduced maintenance costs. | • Pre-scheduled comprehensive maintenance service program |
• No charge business hours service calls (labour) | |
• Reduced charges for emergency after hours service | |
• Significantly discounted spare parts included for the maintenance of your existing product | |
• Prioritised service – your requests are treated with a speedy response | |
• Extended trading coverage in special circumstances | |
• A national network of dormakaba trained and dedicated support staff | |
The FIVE STAR advantage | |
| A premium level agreement in one hassle-free annual invoice for peace of mind and budget planning. Some of the exceptional services you would expect are: | • Pre-scheduled comprehensive maintenance service program |
• No charge business hours service calls | |
• dormakaba spare parts included in any call for the maintenance of your existing product - 24/7 | |
• Priority service – your requests are treated with priority response | |
• Extended trading coverage in special circumstances | |
• A national network of dormakaba trained and dedicated support staff | |
