Your trusted partner for smart and secure access solutions

Service - Ensuring you are always open for business

Why the necessity?

All doors, whether manual, automatic, industrial doors or movable walls, are complex components which are subject to punishing wear and tear. Therefore, to ensure that they continue to function as they should, regular service, maintenance and modernisation is imperative. Maintenance on regular doors and movable walls helps prevent accidents, reduces breakdowns (and the accompanying inconvenience) and prolongs the life of the door operator and movable wall mechanisms.

Quality service, local specialists

dormakaba employs a national network of strategically located technicians so that wherever you are, there is always a technician to provide an efficient and effective service across our extensive product portfolio. With over 20 years
experience in the service industry, dormakaba is committed to ongoing specialist training for our technicians. This programme is supported by integrated health and safety, quality and environmental management systems.

Complete training

Our in-house dormakaba training programme aims to further improve its support services to match the quality of our door equipment. It furthermore provides a service package that is second to none.

Responding to your needs, dormakaba offers a choice of service and maintenance packages tailored to suit your business, usage patterns, and modernisation or refurbishment programme.

Preventative maintenance
In order to optimise the efficiency of your automatic door equipment and to fulfil your servicing and maintenance obligations, dormakaba recommends taking out a preventative servicing and maintenance agreement. Please contact your local dormakaba service team to determine your service frequency and requirements.

Emergency call out
If you have a breakdown or malfunction, our emergency callout will assist you regardless of whether you have a service contract with us on dormakaba or similar non-dormakaba products. We can be contacted during office hours by telephone or by email. Contact can be made after hours or over the weekend through our 24 hour emergency hotline. Our response times aim to get a technician to you within one working day from receipt of call. For example, if you call us in the morning we aim to have a technician with you in the afternoon. If you call us in the afternoon, we aim to have that technician with you the next morning. However, if the breakdown or malfunction raises security or safety issues, then we will send a technician as soon as possible during or after hours the same day.