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Service and Maintenance

Leading provider of bleeding edge security and access control technology dormakaba has established a national network of strategically located technicians whose job it is to ensure access control infrastructure operates as it should.

This resource is unequalled within digital-based access control, time & attendance and security solutions and services market.

The technicians are fully trained to provide an efficient and effective service across the company’s extensive product portfolio.

dormakaba explains that whether manual, automatic, industrial or movable walls, all doors or similar structures are complex components which are subject to punishing wear and tear.

Therefore, to ensure that they continue to function as they should, regular service, maintenance and modernisation is imperative.

Maintenance on manual and automatic doors helps prevent accidents, reduces breakdowns (and the accompanying inconvenience) and prolongs the life of the door operator and movable wall mechanisms.

As such dormakaba has positioned service and maintenance as a critical component of its overall service offering and value proposition. This is one of the many reasons why the company continues to invest heavily in specialist training of its technicians.

With over 20 years experience in the service industry, the training programme is supported by integrated health and safety, quality and environmental management systems.

The company’s in-house training programme aims to further improve its support services to match the quality of next generation door and access control equipment.

dormakaba offers a choice of service and maintenance packages tailored to suit any business, usage patterns, and modernisation or refurbishment programme.

Its leadership believes that it is important to commit to a preventative service and maintenance agreement in order to optimise the efficiency of door and access control equipment.

“If you have a breakdown or malfunction, our emergency callout will assist you regardless of whether you have a service contract with us for dormakaba or similar non-dormakaba products. We can be contacted during office hours by telephone or by email. Contact can be made after hours or over the weekend through our 24 hour emergency hotline. Our response times aim to get a technician to you within one working day from receipt of call,” the company states.