dormakaba support
dormakaba return policy for repair and replacement

Product Returns

dormakaba is proud to manufacture high quality products. If your product does not meet the dormakaba standard of materials or workmanship, then a repair or replacement may be available. Please review the information below to see if you qualify for a product return and then submit an RMA Form or contact the appropriate customer service representative. Do not return or ship any products to dormakaba without first getting an approval or confirmation from dormakaba.​​​​​​​


If a dormakaba lodging product is defective in materials or workmanship, you may submit an RMA request. Please fill out the information on the form and dormakaba will review your request. Do not return or ship any products until you have received a RMA number or confirmation email.

Safe Locks

In the event of a defect in materials or workmanship covered by this warranty, the purchaser shall return, at purchaser's expense, the product to dormakaba for repair or replacement. Repair or replacement shall be at the election of dormakaba. The purchaser's sole remedy shall be the repair or replacement of the product and under no circumstances shall dormakaba be liable to the purchaser or any other person for any consequential, incidental, economic, direct, indirect, general or special damages arising out of any breach of warranty. In no event shall dormakaba's liability exceed the original cost of the product.


Door Hardware, Interior Glass Systems, & Entrance Systems

Product Seller Returns: If a product is claimed to be other than as warranted, Seller, upon notice promptly given, will either examine the goods at Buyer’s site or issue shipping instructions for return of product to the Seller (transportation costs prepaid by Buyer and all cost associated with the removal and reinstallation of such product to be the sole responsibility of Buyer).

Product Purchaser Returns: Time and quantity are of the essence. Delivery must be on the date indicated by Buyer. Buyer will have no liability for payment of Products delivered to Buyer which are in excess of quantities specified in the Purchase Order or in releases and Buyer may return over shipments to Seller at Seller's expense for all packing, handling, sorting and transportation charges. Buyer may, from time to time, change delivery schedules or direct temporary suspension of scheduled shipments. Buyer will be responsible for additional costs of expedited or other special transportation that Buyer may require as a result of changes to its firm releases or delivery schedules to the extent that  such changes were not caused by Seller, and (ii) Buyer can recover such costs from its own customers.