Discontinuation of Ilco System 700
November 1, 2016 – Launched in 1991 and replaced by the Generation E-760 in 2001, dormakaba has been supporting the System 700 install base for over 25 years. The small size of the remaining install base and consequential low demand for parts & services, combined with the obsolescence of many of the items has made necessary the discontinuation of System 700 complete lock and front lock housing.
It is no longer be possible to purchase the following service replacement parts as of November 1st, 2017:
- Complete lock – System 700
- Front lock housing – System 700
Since this date, any System 700 lock customers in need of replacement locks or front lock housings, will be steered towards new Generation E-760 locks. Instructions will be provided.
All other System 700 service replacement parts currently provided will remain available for a limited time not exceeding 3 years from the date of this notice. A follow up communication to this effect will be provided in due course with specific details pertaining to the full discontinuation and potential upgrade options.
All active service plan customers currently under warranty will remain covered under the same terms & conditions of their existing agreements including service, support, repair and replacement parts with the exception of complete locks & front lock housings, as mentioned above. If we are unable to repair a System 700 lock, dormakaba will replace it with a Generation E-760 lock.
Please contact your service plan sales team or call 1-877-468-3555.
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