dormakaba
Lodging Service Plans
Service plans provide priority support, convenience & peace of mind

Lodging Service Plans

Let us take care of your locks while you take care of your guests or residents.

dormakaba service plans are specifically designed to help you run your business without interruptions and extend the life of your dormakaba locking system. Our Silver, Gold and Platinum service plans provide more than just regular maintenance. They offer you security and peace of mind.

To request more information and find out which program best suits your needs and budget, please submit an online request.

Support & Service plans

Coverage & BenefitsPlatinumGoldSilver
• Unlimited priority access to technical support hotline 24/7
     
checkmark

 
checkmark

 
checkmark

• Priority access to order desk
     
checkmark

 
checkmark

 
checkmark

• Privileged access to online training library with the lodging support website
     
checkmark

 
checkmark

 
checkmark

• Overnight emergency replacement of critical front desk hardware (freight included)
     
checkmark

 
checkmark

 
• dormakaba software version upgrade & settings reconfiguration
     
checkmark

 
checkmark


• Remote dormakaba software re-installation
     
checkmark

 

• Unlimited repair on all guest and secured entry locks
     
checkmark



• Advance replacement on door/elevator remote controller components
     
checkmark



• Product repair priority queue
     
checkmark



• Ground freight prepaid on repaired products
     
checkmark



• 10% discount on webstore purchases www.ilcostore.com / www.saflokstore.com
     
checkmark



• 10% discount on field service visit
     
checkmark



• Free repair on Eplex 2000 locks
     
checkmark