Lodging Service Plans
Let us take care of your locks while you take care of your guests or residents.
dormakaba service plans are specifically designed to help you run your business without interruptions and extend the life of your dormakaba locking system. Our Silver, Gold and Platinum service plans provide more than just regular maintenance. They offer you security and peace of mind.
To request more information and find out which program best suits your needs and budget, please submit an online request.
Support & Service plans
|Coverage & Benefits||Platinum||Gold||Silver|
|• Unlimited priority access to technical support hotline 24/7|| || || |
|• Priority access to order desk|| || || |
|• Privileged access to online training library with the lodging support website|| || || |
|• Overnight emergency replacement of critical front desk hardware (freight included)|| || || |
|• dormakaba software version upgrade & settings reconfiguration|| || |
|• Remote dormakaba software re-installation|| || |
|• Unlimited repair on all guest and secured entry locks|| |
|• Advance replacement on door/elevator remote controller components|| |
|• Product repair priority queue|| |
|• Ground freight prepaid on repaired products|| |
|• 10% discount on webstore purchases www.ilcostore.com / www.saflokstore.com|| |
|• 10% discount on field service visit|| |
|• Free repair on Eplex 2000 locks|| |