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dormakaba AS384-W Management Software


The Paxos advance IP Software is available with three different feature packages. Base for all packages is the AS384-W software. The software protection dongles, received when ordering one of the packages, will unlock the different functionality of AUDITW, USBW or -NETW package.

1 System requirements

Note! Administrator access rights are required to install the software on a PC.

  • Operating system:
    • Windows 10 (x64 only)
    • Windows 8 (x64 only)
    • Windows 7
  • Processor: min 1.4 GHz (2.4 GHz recommended)
  • Memory: 1 GB (2 GB RAM recommended)
  • Free hard disk space: At least 6 GB free space, including all the supplied program components.

Note! In certain cases, these components may already be installed on your PC.

  • Microsoft .NET Framework 4.8
  • Screen resolution: 1024x768 pixels (1920x1200 pixels recommended)
  • Interfaces: 1 x USB 2.0 for local connection to lock, 1 x USB for dongle (may be obsolete with file licence)
  • Tibbo Device software packages
  • Code Meter

Copyright / licence agreement / warranty
The dormakaba AS384-W program download is licenced. To operate the software the correct dongle is required. Without dongle, the software cannot be started.


3 Installation

  • The first installation of the software will take some time and a restart of the PC might be required. If required, additional components are also installed.
  • Prior to the installation, deinstall existing AS384-W packages.
  • The installation wizard is automated and guides you through the installation. The installation directory can be individually modified with the 'Change' button. We recommend that you retain the standard settings for the target folder. Only restart the computer when prompted.


  1. Download the file dormakaba AS384-W Software (…).zip to your local desktop.
  2. Unpack the .zip-file.
  3. Uninstall existing AS384-W Software.
  4. Start the installer for the dormakaba AS384-W manager software. Double-click on setup.exe in the folder InstallPackage. The installation wizard is launched.
  5. Click on the Install button. Installation will start.
  6. Pay attention to the messages and notes on the screen during installation. Only continue or restart the PC when prompted.
  7. Once the steps are executed successfully, the installation process is complete.

4 Starting the program
After starting the program the password for the dongle is prompted (factory password is 10203040).

5 Support
1st level support is received from your local retailer.

For 3rd level support an absolved training is mandatory. To optimise software support cases, it may be useful to switch the software logging level in the settings to “Communication + Error”. The logging file is in the directory C:\Users\username\Documents\PaxosIpAppLogs
The logging file is encrypted and can be read by dormakaba only. No codes are stored in the file.

6 Online help
After starting the program you can open help by pressing F1 or the “Help” button. There you can find information regarding the use of the program.