dormakaba
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At dormakaba your journey starts with trust

Service Coordinator - Falkirk

We have a great opportunity for an experienced Service Coordinator to join our Scotland Service Branch, based in Falkirk. 

This opens the door to your future: your tasks

The main function of this role is to support the service team in planning routine service requests as well as responding to emergency maintenance queries.

The role will require you to handle breakdown calls and schedule work for the technicians on a priority basis.

You will also serve as the liaison between customers and suppliers, ordering materials and plants as required, and be responsible for resolving complaints, and flagging issues where necessary.

Part of your role will also be to monitor the attendance, timekeeping, work load and productivity of your engineers.

We put trust in you: your skills

We are looking for a candidates with previous experience of diarising or scheduling Technicians, within a fast paced environment. 

You will be able to provide examples of where you have delivered great customer service, great communication and be able to demonstrate where you have worked to targets/SLA’s. 

Contact

If you would like to apply the please click the link below! We look forward to hearing from you.