Working with us
At dormakaba your journey starts with trust

Key Accounts Administrator Apprentice

Are you ready to earn while you learn? We have a fantastic opportunity for a Customer Service / Business Administration Apprentice to work within our Jarrow office.

Within this role you will be supported through a 12-18 month scheme dedicated to your learning, studying Level 2 or 3 Business Administration / Customer Service.

Start your career with us today! 

This opens the door to your future: your tasks

The role of a Key Accounts Administrator involves a wide range of activities, all of which support the efficient running of the service department. 

In a typical day, you work would be a mixture of telephone calls and emails related the following activities:

  • Responding to billing queries
  • Managing spreadsheets
  • Customer updates
  • Chasing purchase orders
  • Liaising with other departments
  • Validation checks before invoicing
  • Creating invoice output documents to send to the customer

You will work mainly on our CRM (customer relationship management) system, Salesforce, as well as Microsoft packages.

We put trust in you: your skills

To apply as a Key Accounts Administrator Apprentice, you’ll require five GCSEs at Grade A-C (or equivalent) including Maths and English as well as experience of all the Microsoft Office tools (Word, Excel, PowerPoint and Outlook).

Qualifications aside, excellent teamwork, organisation and communication skills are essential to the role, as you would be expected to liaise with all levels within the business and exercise diplomacy and sensitivity.

We are a busy department so you’ll learn a lot but we’ll need you to be flexible and multi-task to produce results and also be resilient under pressure.


We will encourage and support you to realise your potential. You’ll have the opportunity to learn from colleagues, who are experts in their field, and gain insights that can only come from real world experience.

If you would like to apply please apply by clicking on the link below, we look forward to welcoming you to the team.