FAQ - You have questions? We have the answers.
I have a need for something like this. But what will it cost me?
exivo is a service billed monthly with the same agreed amount with no unpleasant surprises. There are no high costs for software, programming tools or the IT infrastructure. You only pay for what you need.
Can I choose the service level myself?
Yes, exivo offers different service packages. You select the functions and services you need.
I don’t have much staff fluctuation. Isn’t exivo too complex for me?
exivo is so simply structured, operation is easy and intuitive. If you like you can hand over management completely to your exivo partner. They make any changes as required, leaving you to concentrate fully on your business.
Do I need hardware and special software for exivo?
You need exivo door components on the doors and Internet access. You don’t need software, because exivo runs quite simply over your web browser.
I’m on the road a lot. Can I still operate the system?
exivo was designed especially for this situation. All you need is Internet access. Over a computer, tablet PC or smartphone: you can access the system whenever and wherever you like.
Where can I get more information about exivo?
Visit us at dormakaba.com/exivo, talk to your exivo partner or get in touch with us personally. We’ll be happy to assist you.
I can’t do any wiring on my premises. Is that a problem?
No, exivo offers various wireless products for these doors. A wireless gateway is simply installed close to the door components, so they are also integrated into the system wirelessly.
I’ve lots of doors, but I only need to secure one. Is that ok?
Sure, exivo works from one door onwards. The system can be easily extended as the situation demands.
How long does it take to install and commission exivo?
As the system is already available during planning, it can be set up at an early stage. We get it going as soon as you place your order That means once the products have arrived, installation can be less than a day depending on size, and you will be up and running.
What do I do if I have problems with a door?
exivo is designed to prewarn your partner of problems occurring with the systems intuitive maintenance cycles. In the unlikely event of a problem arising on a door without prior notice, the system will pick it up and notify the chosen system user automatically. Depending on the service model, the fault is sent directly to your exivo partner or yourself as system user.