dormakaba

FAQ

General

What is evolo smart?
dormakaba evolo smart is a mobile app that can easily be used to create an access list and load it into an evolo door component. Physical media with a QR code (ID card, key fob) are captured using a smartphone camera. Virtual keys can be obtained directly from the app. The access list thus created is then loaded onto the door component either via NFC (Near Field Communication) or Bluetooth® (Bluetooth Low Energy).

Who is evolo smart intended for?
dormakaba evolo smart is aimed at customers who want to manage one or two doors with just a few people, for example in private homes or for small and medium-sized companies with approx. 20 to 30 employees.

What do I need for evolo smart?
To operate dormakaba evolo smart you need at least the following components:

  • A smartphone: The technical requirements can be found here
  • A security card (LEGIC Master B)
  • An evolo door component (MRD technology). The supported firmware versions can be found here
  • A dormakaba badge or key fob with QR code

What are the advantages of evolo smart?

  • Access to individual doors can be managed very easily
  • No costs for programming tools – all you need is your smartphone. 
  • No installation work (mechanical cylinder can easily be replaced)
  • All access media are not system-specific and can therefore also be used in several evolo smart systems (e.g. office & home).
  • Access can be restricted for certain users
  • Doors are opened with a smartphone and a virtual key
  • Offline-enabled system. You only need the internet connection to install the app and to purchase products through the app.


Media

Can I use the smartphone as a key?
Yes. You need the DOOR by dormakaba app and a virtual key, which you can buy and give out via the dormakaba evolo smart app. 

Which media can I use for evolo smart?
Smartcode media are required for using evolo smart. These are identified by a printed QR code.

Can Smartcode media also be used in other systems?
The Smartcode media is based on LEGIC advant technology. With appropriate segmentation, these can also be used in other systems.


Technical

Can I program several doors with evolo smart?
Yes, you can create and program several doors with different access lists.

Can an evolo smart system be migrated to other systems?
The door components used in the system are evolo standard components. These can also be used with other system solutions from dormakaba. 

How do I know if my smartphone is suitable?
The technical requirements for the device can be found here. As difficulties may occasionally arise even if these requirements are met, we recommend that you test the evolo smart app on your smartphone at a specialist dormakaba dealer’s before purchasing a door component.

What does it mean when the door component flashes?    
The following door component signalling is possible:

MeaningBeeping soundFlashingMedia
Battery low1 x very short
9 x very short, red
User media, Master B
Battery empty
1 x very long
no flashing
User media, Master B
Unauthorised media
4 x very short
4 x short red
User media
Failure of the clock in the component
1 x long, 1 x short, 1 x long
1 x short gree
User media, Master B

How do I know if the door component battery is running low?
Either via the evolo smart app (where the battery level is read out and displayed) or via the door component’s signalling.

What do I need to know when changing the battery?
Change the battery quickly, otherwise the configuration of the access rights may be lost. 

I have received a message with the text "dormakaba evolo smart: A virtual key is ready for you to pick up". What should I do now?
A virtual key from dormakaba evolo smart is ready for you to pick up. You can then open the doors assigned to you using the smartphone for which you have authorisation.

To activate the virtual key, please proceed as follows:

  1. Download the DOOR by dormakaba app. For the DOOR app for iOS click here; for the DOOR app for Android click here.
  2. Register your mobile phone number in the DOOR by dormakaba app.
  3. Click on the link to request the virtual key.

If you do not receive this message on the device you are using for access, you can scan the link using the QR code.

I have received a message with the text "dormakaba evolo smart: A virtual key is ready for you to read in and configure". What should I do now?
A virtual key from dormakaba evolo smart is available for you to read in and configure. You can authorise people who have a virtual key to use your doors.

To read the virtual key into your system, please proceed as follows:

  1. Click on the link to create the person with the virtual key as a user in the User Administration.
  2. Add this user to the doors to which you want them to have access.
  3. Load the new configuration on the doors.

If you do not receive this message on the device you are using for access, you can scan the link using the QR code.

How can I find out whether my door components allow access with a smartphone?
Use the evolo smart app to read out your door component’s status. This will show you directly whether this functionality is available or not.

How can I determine whether Bluetooth® communication is possible with my door component?
Use the evolo smart app to read out your door component’s status. This will show you directly whether this functionality is available or not.

What is the difference between NFC and Bluetooth®?
NFC: Smartphone must be held less than 2 cm away from the door component. 
Bluetooth®: Smartphone can be at close range to the door component. Close range = 5 cm - 2 m depending on smartphone

In any case, you have to hold the smartphone briefly against the door component to ‘wake it up’. With Bluetooth®, however, you can then move the smartphone away again.

Why must I specify my telephone number to register with the DOOR by dormakaba app?
To be able to use the DOOR app, it must be registered in the cloud. This is done by sending a text message to your smartphone, for which purpose it is necessary to specify the telephone number. The registration code that is received by text message has to be entered once in the app, whereupon registration is complete. Then, later, virtual keys can be activated for your smartphone via the cloud.
This registration serves for your safety, so that a virtual key, which is intended for you, can be activated from your smartphone.

Why must I specify my e-mail address to register with dormakaba evolo smart?
To be able to use the evolo smart app, it must be registered in the cloud. This is done by sending an e-mail to your e-mail address, for which purpose it is necessary to specify the e-mail address. The registration code that is received by e-mail has to be entered once in the evolo smart app, whereupon registration is complete. Later, virtual keys that you buy will be provided to you for configuration via the cloud. 
This registration serves for your safety, so that only you get the virtual keys that you have bought.

Can the configuration of doors and ID cards from evolo smart 1.4 be transferred to evolo smart 2.0?
Yes, that is possible. The configuration file that is generated by evolo smart 1.4 is automatically read by evolo smart 2.0. So you can continue to use the data without any customisation directly after the update of the mobile app.

Please note that, owing to functional enhancements, evolo smart 2.0 saves the configuration files in a new format and uses them in this new format from this time on. These files are also located in the folder "root/documents/KabaEvoloSmart".

From then, the configuration file created with evolo smart 1.4 is not needed any more.


Trouble Shooting

The door component does not react at all
Please make sure that the batteries are not empty and are inserted correctly. 

The door component does not react when I hold a user medium in front of it.
The door component may have been reset and is in the initial state. (Note: You can reset a door component by holding the programming card against the door component for too long.) Please hold the programming card briefly against the door component until it flashes green. When you move it away again, you will hear a short beep. If you hold the user medium to the door component again now, it should flash red 4 x and beep (access not authorised).

As the door component had returned to its initial state, any authorisations must be transferred to the door component again so that access is possible again.

The door component does not respond to the smartphone via NFC (Near Field Communication).
Please check that NFC is enabled on your device in your smartphone’s settings.

The smartphone’s NFC antenna must be held directly (< 2 cm) on the door component’s antenna. Please note that the NFC antenna on smartphones is located on the back but not always in the middle.

The door component does not respond to the smartphone via Bluetooth®
Please check that Bluetooth® is enabled on your device in your smartphone’s settings.

For communication via Bluetooth® to be possible, the component must also be equipped with Bluetooth® electronics. You can check this is the case in the following ways:

  1. Read out the door component’s status using NFC. This shows you whether your door component can be configured via Bluetooth®
  2. Refer to the door component’s documentation.

If your door component supports Bluetooth®, it may not be correctly set up for Bluetooth® communication. Please carry out the "commissioning" again. You can do this in the following ways:

  1. Create a new door and perform all the steps.
  2. If you have already created a door, carry out the "Commissioning" step again. To do this, go to All doors -> Select the 3 points on your door -> Perform door commissioning.

Media cannot be scanned using smartphone camera (via QR code)
Improve lighting conditions.
Vary the distance to the camera.

In general, if the problem persists, please contact your specialist dormakaba dealer. 

The request for the virtual key does not work. I have already clicked on the link several times and keep receiving the following message:
The virtual key for xxxx-xxxx-xxxx-xxxx-xxxx has already been requested. Processing may take a moment.

If no virtual key has been received within one day, please contact your specialist dormakaba dealer or send us an e-mail. Send us an e-mail so we can investigate. 

The request for the virtual key does not work. When I click on the link I get the following error message:
The virtual key request could not be carried out due to a missing or invalid request code.

If you are copying the link manually, make sure that the link is copied correctly (e.g. complete link, no additional characters at the end, no accidental line break). Alternatively, please try to see if you can scan the virtual key with the QR code.
If the problem persists, please contact your specialist dormakaba dealer or send us an e-mail. Send us an e-mail so we can investigate.

The request for the virtual key does not work. I have been waiting a while now, but I keep getting the following message:
Due to technical reasons, it is not possible to request virtual keys at the moment. Please try again later.
If no virtual key has been received within one day, please contact your specialist dormakaba dealer or send us an e-mail. Send us an e-mail so we can investigate.

I have received an e-mail with a virtual key from an evolo smart owner, but when I click on the link, only the website with the instructions opens and not the DOOR app. How can I activate the virtual key?
Please ensure that you have installed and registered the DOOR app.

If that is the case, it may be that the hyperlink has been manipulated by your mail server. This happens because of a security setting in the mail server. You can easily check this by looking at the hyperlink. It must be identical to the link in the e-mail.

If the link has been manipulated, you have the following alternatives to activate the key nonetheless:

  • You can request the evolo smart owner to send you the virtual key using another program (for example, a text message).
  • You can open the e-mail with another device and scan the QR code with the camera of your smartphone on which the DOOR app is installed.
  • You can copy and paste the link from the e-mail into a web browser.

I have received an e-mail with a virtual key from an evolo smart owner. The text says something about a QR code, but I don’t see one. Why is that?
Whether the QR code is also sent along or not depends on the program that is used for forwarding the virtual key. If the virtual key is sent, for example, by MMS, the QR code is also transmitted; if it is sent by e-mail, however, it can happen that the QR code is not sent. 

The QR code is an alternative for importing the virtual key into your DOOR app. In any case, you have the option of using the link.

I have specified my e-mail address to register with the evolo smart app or my telephone number to register with the DOOR by dormakaba app, but I do not wish to use the two apps any more. What must I do for my data to get deleted?
We can initiate deletion of your data in our system. To do so, send us an e-mail with the following data:

  • The e-mail address that you have specified to register in the evolo smart app
  • The telephone number that you have specified to register in the DOOR by dormakaba app

We will inform you as soon as deletion is completed.